RICOCHET offers shipping via Express Mail Service (EMS) for all orders in Thailand. For international order, taxes depend on the country of delivery. You may be responsible for import duties and taxes on your order depending on the country in which you reside. Further enquiries, please email us at info@ricochetboutique.com for more information.
Please kindly allow 1-2 business days to process your order for shipment, in addition to delivery time. Orders are processed and delivered Monday through Friday, excluding holidays. RICOCHET will not be responsible for unanticipated delays.
- Thailand – Bangkok: 1-2 Business Days
- Thailand – Other regions: 2-3 Business Days
- International Express 2-3 Business Days
- International Standard: 10-14 Business Days
REFUNDS We love our stuff and hope you do too, but we understand that sometimes there may be a reason to return or exchange an item. If you are dissatisfied with your purchase, unfortunately, we do not accept returns or refunds for any in-store purchase, but we can offer an exchange or store credit. If you would like to issue an exchange, you may visit any of our locations or contact us at info@ricochetboutique.com. We do not accept returns or refunds on sale items or gift cards, and we do not accept refunds on international and special orders. EXCHANGES If you need a better option than what you purchased, an exchange for items of the same value or lower within 7 days accompanied by proof of purchase will be accepted. To be eligible for an exchange, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If you purchase an item in-store or at any of our pop-up locations, you may make the exchange at any location. If you would like to exchange for any out-of-stock item or item over the value what you initially purchased, we can issue a delivery with a standard local shipping rate at the expense of the customer. To issue an online exchange, please contact us at info@ricochetboutique.com before sending back the item. If your request is accepted, we will notify you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.DAMAGES AND ISSUESUpon receiving your order, please inspect your order and contact us immediately at info@ricochetboutique.com if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.EXCEPTIONS / NON-RETURNABLE ITEMS Certain types of items cannot be returned, such as custom products (special orders or personalized items). Please get in touch with us at info@ricochetboutique.com if you have questions or concerns about your specific item.All sale items are final sale. We do not accept returns or refunds on gift cards.
