EXCHANGES & RETURNS

REFUNDS & RETURNS

We love our stuff and hope you do too, but we understand that sometimes there may be a reason to return or exchange an item.

• If you are dissatisfied with your purchase, unfortunately, we do not accept returns or refunds for any purchase, but we can offer an exchange or store credit.
• If you would like to issue an exchange, you may visit any of our locations or email us at info@ricochetboutique.com.
• We do not accept returns or refunds on sale items or gift cards, and we do not accept refunds on international and special orders.

EXCHANGES

If you need a better option than what you purchased, an exchange for items of the same value or lower within 7 days accompanied by proof of purchase will be accepted. To be eligible for an exchange, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

• If you purchase an item at any of our storefront or pop-up locations, you may make the exchange at any location.
• If you would like to exchange for any out-of-stock item, we can issue a delivery with a standard local shipping rate at the expense of the customer.
• Store credits can also be issued for exchange items. Store credits must be issued in-store.

To issue an online exchange, please email us at info@ricochetboutique.com, or via Line @ricochetbkk before sending back the item. If your request is accepted, we will notify you with instructions on how and where to send your package.