FAQ

Yes. We ship worldwide from Thailand.

Shipping rates and delivery times are calculated at checkout based on your destination. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

Orders are processed within 1–2 business days.

During promotional periods or collection launches, processing may take up to 3–4 business days.

Orders are processed Monday through Friday, excluding public holidays.

If your estimated delivery window has passed, please contact us at info@ricochetboutique.com with your order number.

We'll be happy to check the status of your shipment and assist you.

Yes. We offer same-day delivery within Bangkok for selected orders.

If you'd like to arrange same-day delivery, please contact us via LINE (@ricochetbkk) before or shortly after placing your order. Any additional courier fees will be confirmed before dispatch.

Please note that same-day delivery is available on business days only and is subject to availability.

If your order has not yet been dispatched, please contact us as soon as possible at info@ricochetboutique.com.

Once an order has been shipped, we're unable to make changes to the delivery address.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to track your shipment.

If you haven't received your tracking details, please contact info@ricochetboutique.com

We hope you love your Ricochet purchase. If you're not completely satisfied, eligible items may be returned or exchanged within 7 days of receiving your order.

Items must be unworn, unwashed, with original tags attached, and returned in their original condition.

For return or exchange requests, please contact info@ricochetboutique.com before sending your item back.

Yes. We accept exchanges for eligible items, subject to stock availability.

If your preferred size or style is unavailable, we'll be happy to help you find an alternative.

Please contact info@ricochetboutique.com to arrange your exchange.

Items purchased through our stockists or retail partners must be returned or exchanged directly with the original store of purchase.

Please refer to the retailer's own return policy, as we aren't able to process returns for purchases made outside of ricochetboutique.com.

Orders containing both pre-order and in-stock items are shipped together once the pre-order item becomes available.

If you'd like to receive your in-stock items sooner, we recommend placing separate orders.

Pre-orders may be cancelled before they have been prepared for shipment.

If you'd like to request a cancellation, please contact info@ricochetboutique.com as soon as possible.

Once a pre-order has been processed or dispatched, we're unable to cancel the order.